Hating, Loving, and Hating again....Verizon

MM back in Da HOUUUUUUSSSSSEEEEEEE!!!!

Returned from Las Vegas midday Monday.  Was supposed to return Sunday evening, but the local thunderstorms delayed the flight, eventually the crew put in their maximum 16-hour day, and my flight home was grounded in Cincinnati.  Spent the night as a guest of Delta Airlines in a lovely area hotel; reboarded the same plane and all was well Monday.  But, more on that experience in future posts.

So when I returned, I had a busy day Monday.  I had to catch up with work and a medical appointment in the afternoon.  When I returned, I was able to cruise through my work stuff.  Went to my doctor's appointment and, when I came back to finish my work...voila, as if my magic...baaaadddd magic... my Verizon FiOS services (Internet and TV) failed to work.

OK, no worries, I thought, I'll just do the trusty "unplug and replug" trick.  So I did.  No luck.  Damn.  OK, let's try it again, but keep everything unplugged longer.  Same result.  Crap.  Now I need to call someone.

So I did.  Called Verizon, and as we know, Verizon is experiencing a strike right now.  Nevertheless, I spent TWO HOURS on the phone with Verizon to set up a damn service call!  Why so long?  First, technical support had to try remotely-- four times-- to get my service to work.  Then I was transferred to customer service for some reason.  Then, back to technical support to set up a service call.  Then, the service call they had originally set up wouldn't take in the system.  Then they had to do it again-- the second time it worked.  Imagine reading each of the last five sentences with 20-plus-minutge long breaks in between.  That's why the call was so long.

And the kicker?  The call wasn't scheduled until Thursday morning.  Nice job, guys.

Fast forward to Wednesday.  That afternoon I received a phone call from Verizon customer service.  I was told that a technician had visited and fixed the problem.  Could I please go check to see if the service was working so I may cancel the service call.  Well, uh, gee miss, I'd love to do that, except.... the place where my Verizon service is received is TWENTY MILES AWAY from my office!!!  Her reply?  "So, you can't check right now?"  GAAAHHHH!  So I promised to check that night as soon as I got in, and if all was well, I'd cancel the service call.

OK, so when I got in all Verizon services were working well.  Hooray!  So I called Verizon to cancel the service call.  That took thirty minutes and required me talking to three people to achieve.  Oh, my head.  Do after talking to Darius and then Sebastian, the indomitable Nick with Verizon told me that the service call "should be" cancelled in the system.  Should?

I have no idea who is staffing phones at Verizon while the strike continues, but I really hope to not have a problem with my service again anytime soon.  In fact, to never have a problem with my service again would be quite the joy.

Comments

[Sharonrgilbert]

I have been able to fix many issues with Fios using the Vz In-Home Agent on my computer. Do you have that?